Managed Services

 

Tech Kingdom’s main goal is to stabilize, manage, maintain, support, and optimize your IT operations with the aim of building an efficient and cost-effective contract that aligns with business goals, needs, objectives, and budget.

We provide services for discovery, consulting, and on-boarding to create a customized solution. As your Managed Service Provider and Strategic Advisor we will provide Consulting, Strategy, Services, and Support based on the organizational and departmental needs.

We first will need to discover, diagram, and understand your IT environment as well as how the business operates.

Stage 1: Discovery, Information Gathering, and Design

  • *Scope current IT environment and provide reports as needed utilizing Discovery Tools and an On-Site visit
  • *Scope Business needs by Gathering Information
  • *Understand executive and departmental needs and painpoints
  • *Create IT and Infrastructure Contract based around Discovery utilizing Efficiency, Security, and Best Practices
  • *Review IT Budget needs as estimated and create a tailored solution to cover all needs discovered

Stage 2: Implementation and Setup

  • *Setup our IT Services and Tools to support your business
  • *Finalize and complete IT Projects and tasks as needed
  • *Create a stable, secure, and efficient IT environment based on business needs and Contract specifications
  • *Support IT and business needs based on priorities, create internal knowledge base

Stage 3: Maintain, Manage, and Support

  • *Improve, Upgrade, Change Contract elements based on new discoveries or needs
  • *Setup scheduled On-Site Physical visits: As Needed, Weekly, Bi-Weekly, and/or Monthly maintenance schedules depending on business needs
  • *Ensure business teams, departments and executives are satisfied with the technology solutions in place
  • *Further develop and forecast IT Budget and IT needs based on business requirements and any issues that emerge
  • *Provide various Technology reports to help with managing the IT environment to executives and management on a scheduled basis

Stage 4: Improve, Automate, and Build

  • *Look for trends or reoccurring problems and develop plans/systems/scripts to prevent issues causing the problems/Root-Cause Analysis
  • *Create a more streamlined, automated system for dealing with reoccurring needs that automation would improve
  • *Ensure proper scripts and automation aspects run properly and deliver the required technology and/or business assets
  • *Look into other aspects to improve cost-effectiveness, efficiency, security, sales/profits/revenue
  • *Discuss various technology and business solutions to help with improving IT environment and planning projects or changes with executives and management on a scheduled basis
  • *Detailed vCIO (Virtual Chief Information Officer) Services, vCTO (Virtual Chief Technology Officer) Services, QBRs (Quarterly Business Reviews), TSMs (Technology Strategy Meetings), and more depending on business needs
  • *Business Development and Technology Growth needs: Potential Web Development projects with Web Development, Integrations, Online Advertising, SEO, and Marketing needs to ensure visibility with targeted audiences if needed based on Marketing and Sales needs.

Please Note: Our contracts require a 1 year minimum contract with Tech Kingdom and the first 1-2 months will require setup. Longer Contracts (2 year, 3 year, 4 year, etc) will have greater cost savings. One-Time Estimated Project costs for setup will be provided in Contract documentation and will vary based on business needs. We aim more for Security and Efficiency than Cost-Effectiveness, but we are flexible to a point as needed based on business needs.

Leverage our team to help build your Kingdom!

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